Return & Exchange Policy

At Beauty Bliss, we stand behind the authenticity and efficiency of every product in our curated portfolio. If you are not entirely satisfied with your purchase, we are here to provide a clear, fair, and transparent return and exchange process.

1. Return Eligibility Framework

Due to strict hygiene, health, and cosmetic safety standards, products returned must meet the specific criteria outlined below:

Status	Eligible for Return/Exchange	Ineligible for Return
Product Condition	Unopened, unused, in original sealed packaging with intact protective wraps and tags.	Opened, unsealed, tested, or used products.
Reason	Damaged in transit, wrong item received, defective packaging, or documented adverse skin reaction.	Change of mind after unsealing product, normal product fragrance variations, or minor outer box wear.
Timeframe	Reported within 7 calendar days of parcel delivery.	Requests submitted after 7 calendar days from delivery date.
Excluded Items	N/A	Digital Gift Cards, Clearance/Final Sale items, Promotional Free Gifts (GWP), and Personal Hygiene Tools.

2. Adverse Skin Reaction Protocol

In the unlikely event that you experience an adverse skin reaction:

Discontinue product use immediately.
Contact Customer Service within 7 days of delivery.
Provide clear photographs of the skin reaction, proof of purchase, and ensure that no more than 20% of the product has been used.
Our customer support team may review the request in consultation with our brand specialists before authorization.

3. Step-by-Step Return Process

1 Submit Request
2 Verification
3 Return Item
4 Refund Processed

Submit Request: Email cs@beautybliss.com.hk with your Order ID, clear photos of the item/packaging, and the reason for return.
Receive Return Authorization: Our team will review your application within 2 business days and issue a Return Merchandise Authorization (RMA) instruction.
Dispatch Package: Pack the item securely in its original box (including all free gifts and samples) and ship it to our designated return center.
Inspection & Refund: Upon receipt and visual inspection, eligible refunds will be issued to your original payment method or as store credit within 7–10 business days.

4. Shipping Costs for Returns

Defective, Damaged, or Store Errors: Beauty Bliss will cover all return shipping and re-dispatch costs.
Discretionary Returns (Unopened/Change of Mind): Customers are responsible for return shipping costs. Initial delivery fees are non-refundable.